We understand that travel plans can change. Please review our cancellation and refund guidelines, then call or email us to cancel a booking.
Cancellation charges depend on the booking type, selected package, hotel, transportation provider, service provider, travel date, and the time at which the cancellation request is received.
Certain bookings may be partially refundable, non-refundable, or subject to supplier-specific cancellation charges.
If your booking is eligible for a refund, the applicable refundable amount will be determined according to the cancellation terms applicable to your booking.
All approved refunds are processed by Zenithixs, the product company behind Dream Yatra.
Refund processing time may vary depending on the payment method, payment provider, bank, UPI provider, or other financial institution involved in the original transaction.
If a customer does not arrive for the booked service or fails to use the booked service without prior cancellation, the booking may be treated as a no-show.
No refund may be provided for no-shows or last-minute cancellations, depending on the applicable booking and supplier terms.
Cancellation and refund eligibility is determined according to the terms applicable to your specific booking.
We recommend contacting Dream Yatra as early as possible if you need to cancel or modify your trip.
Once a refund is approved, Zenithixs will process the applicable refund using the original payment method where technically and operationally possible.
Dream Yatra is a product of Zenithixs. All payments received for Dream Yatra bookings are processed by Zenithixs. Similarly, all approved refunds relating to Dream Yatra bookings are processed by Zenithixs.
Therefore, customers may see the name Zenithixs in their bank statement, UPI transaction history, card statement, payment receipt, refund record, or other transaction records.
Dream Yatra facilitates the booking and cancellation request, while the actual payment and refund processing is handled by Zenithixs and the applicable payment service providers.
To cancel or modify a booking, please contact our travel support team by phone or email. Keep your Booking ID, the name on the booking and your travel date ready.
Our team will review your booking and confirm the cancellation eligibility, applicable charges and refund information. If a refund is approved, it will be processed by Zenithixs according to the applicable refund terms.
If you have questions about your booking, cancellation charges, refund eligibility, payment status or refund processing, our travel support team is here to help. Payment and approved refund processing is handled by Zenithixs.