Your privacy matters to us. This policy explains what information we collect, how we use it and the choices you have.
When you contact us, make a booking, request a travel package, book a hotel, rent a car, or use our services, we may collect information such as:
The information collected through Dream Yatra may be used for the following purposes:
Dream Yatra is a product of Zenithixs. All payments made through Dream Yatra, including payments for travel bookings, hotel reservations, car rentals, travel packages, and other services, are received and processed by Zenithixs or through payment services arranged by Zenithixs.
Accordingly, the payment transaction may appear under the name Zenithixs on your bank statement, card statement, UPI transaction history, payment gateway records, or other payment records.
Dream Yatra may receive or retain limited transaction information such as the payment amount, transaction ID, UTR/reference number, payment status, and booking information for the purpose of verifying and managing your booking.
We do not intentionally store complete card numbers, CVV numbers, PINs, passwords, or other highly sensitive payment credentials on the Dream Yatra website.
All refunds relating to payments made through Dream Yatra are processed by Zenithixs, as Dream Yatra is a product of Zenithixs.
Refund eligibility, cancellation charges, refund amounts, and processing timelines may depend on the applicable booking terms, cancellation policy, service provider rules, and payment method used for the transaction.
Once an eligible refund is approved, Zenithixs will process and issue the refund using the applicable payment method or payment channel, where technically and operationally possible.
The time taken for the refunded amount to appear in your bank account, card, UPI account, or other payment account may vary depending on the payment provider, banking system, and your financial institution.
For questions regarding a payment, cancellation, or refund, customers may contact Dream Yatra using the contact information provided below.
Dream Yatra does not sell or rent your personal information to third parties. Your information may be shared when reasonably necessary to provide the requested service, process or verify a payment, complete a booking, process a refund, communicate with service providers, or comply with applicable legal requirements.
As Dream Yatra is a product of Zenithixs, relevant information may also be processed by Zenithixs for payment processing, transaction management, customer support, refunds, accounting, security, fraud prevention, and other legitimate business purposes related to the operation of Dream Yatra.
Some services may involve third-party providers such as hotels, transportation companies, payment providers, booking partners, communication services, or other travel service providers. These providers may receive the information required to fulfill your booking or requested service.
Payment-related services may be provided through payment processors or financial institutions selected or managed by Zenithixs. Such providers may process payment information in accordance with their own applicable privacy policies and terms.
Our website may use cookies or similar technologies to improve website functionality, understand how visitors use our website, maintain preferences, maintain sessions, and improve the overall user experience.
We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction. However, no internet-based transmission or storage system can be guaranteed to be completely secure.
We may retain your information for as long as reasonably necessary to process bookings, maintain business records, provide customer support, process or verify payments and refunds, resolve disputes, comply with legal obligations, and improve our services.
Zenithixs may retain relevant transaction and business records where necessary for accounting, payment reconciliation, fraud prevention, legal compliance, dispute resolution, or other legitimate business purposes.
Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information held by us. You may also contact us if you have concerns about how your information is being used or processed.
Our services are intended for users who are able to enter into agreements under applicable law. We do not knowingly collect unnecessary personal information from children.
Dream Yatra is a product of Zenithixs. Zenithixs may be responsible for certain operational, payment, transaction, customer support, accounting, refund, security, and administrative functions associated with Dream Yatra.
All payments and refunds relating to Dream Yatra services are handled by Zenithixs or payment service providers arranged by Zenithixs.
References to Dream Yatra in this Privacy Policy include the website, booking platform, services, and related functionality operated as part of the Dream Yatra product.
Dream Yatra and Zenithixs may update this Privacy Policy from time to time to reflect changes in our services, technology, payment processes, refund procedures, or legal requirements. Any updated policy will be published on this page.
If you have any questions about this Privacy Policy, how we handle your personal information, payments or refunds, or would like to exercise your privacy rights, please contact us: