Privacy Policy

1. Information We Collect

When you contact us, make a booking, request a travel package, book a hotel, rent a car, or use our services, we may collect information such as:

• Full name
• Mobile or telephone number
• Email address
• Booking or travel details
• Destination and travel dates
• Payment and transaction details
• Information you voluntarily provide through our forms

2. How We Use Your Information

The information collected through Dream Yatra may be used for the following purposes:

• Processing and managing your travel bookings
• Providing hotel and car rental services
• Preparing customized travel packages
• Communicating with you about your booking
• Responding to your questions and requests
• Confirming payments and transactions
• Processing refunds where applicable
• Managing cancellation requests
• Providing customer support
• Improving our website and services
• Preventing fraudulent or unauthorized activity
• Complying with applicable legal requirements

3. Payment Processing

Dream Yatra is a product of Zenithixs. All payments made through Dream Yatra, including payments for travel bookings, hotel reservations, car rentals, travel packages, and other services, are received and processed by Zenithixs or through payment services arranged by Zenithixs.

Accordingly, the payment transaction may appear under the name Zenithixs on your bank statement, card statement, UPI transaction history, payment gateway records, or other payment records.

Dream Yatra may receive or retain limited transaction information such as the payment amount, transaction ID, UTR/reference number, payment status, and booking information for the purpose of verifying and managing your booking.

We do not intentionally store complete card numbers, CVV numbers, PINs, passwords, or other highly sensitive payment credentials on the Dream Yatra website.

4. Refunds and Cancellations

All refunds relating to payments made through Dream Yatra are processed by Zenithixs, as Dream Yatra is a product of Zenithixs.

Refund eligibility, cancellation charges, refund amounts, and processing timelines may depend on the applicable booking terms, cancellation policy, service provider rules, and payment method used for the transaction.

Once an eligible refund is approved, Zenithixs will process and issue the refund using the applicable payment method or payment channel, where technically and operationally possible.

The time taken for the refunded amount to appear in your bank account, card, UPI account, or other payment account may vary depending on the payment provider, banking system, and your financial institution.

For questions regarding a payment, cancellation, or refund, customers may contact Dream Yatra using the contact information provided below.

5. Sharing of Information

Dream Yatra does not sell or rent your personal information to third parties. Your information may be shared when reasonably necessary to provide the requested service, process or verify a payment, complete a booking, process a refund, communicate with service providers, or comply with applicable legal requirements.

As Dream Yatra is a product of Zenithixs, relevant information may also be processed by Zenithixs for payment processing, transaction management, customer support, refunds, accounting, security, fraud prevention, and other legitimate business purposes related to the operation of Dream Yatra.

6. Third-Party Service Providers

Some services may involve third-party providers such as hotels, transportation companies, payment providers, booking partners, communication services, or other travel service providers. These providers may receive the information required to fulfill your booking or requested service.

Payment-related services may be provided through payment processors or financial institutions selected or managed by Zenithixs. Such providers may process payment information in accordance with their own applicable privacy policies and terms.

7. Cookies and Website Data

Our website may use cookies or similar technologies to improve website functionality, understand how visitors use our website, maintain preferences, maintain sessions, and improve the overall user experience.

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction. However, no internet-based transmission or storage system can be guaranteed to be completely secure.

9. Data Retention

We may retain your information for as long as reasonably necessary to process bookings, maintain business records, provide customer support, process or verify payments and refunds, resolve disputes, comply with legal obligations, and improve our services.

Zenithixs may retain relevant transaction and business records where necessary for accounting, payment reconciliation, fraud prevention, legal compliance, dispute resolution, or other legitimate business purposes.

10. Your Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information held by us. You may also contact us if you have concerns about how your information is being used or processed.

11. Children's Privacy

Our services are intended for users who are able to enter into agreements under applicable law. We do not knowingly collect unnecessary personal information from children.

12. Relationship Between Dream Yatra and Zenithixs

Dream Yatra is a product of Zenithixs. Zenithixs may be responsible for certain operational, payment, transaction, customer support, accounting, refund, security, and administrative functions associated with Dream Yatra.

All payments and refunds relating to Dream Yatra services are handled by Zenithixs or payment service providers arranged by Zenithixs.

References to Dream Yatra in this Privacy Policy include the website, booking platform, services, and related functionality operated as part of the Dream Yatra product.

13. Changes to This Privacy Policy

Dream Yatra and Zenithixs may update this Privacy Policy from time to time to reflect changes in our services, technology, payment processes, refund procedures, or legal requirements. Any updated policy will be published on this page.